The House of fitness holds details about you on our database and in paper format in order to process your enquiry or transaction or membership and where requested, so that you can be kept up to date with relevant details about the House of Fitness.
This policy provides you with information regarding your rights and obligations, and explains how, why and when we collect and process your personal data. It is important to us that you are fully aware of how we use your data and that you are happy for us to do so.
Information that we collect
We may collect the following information from you:
Name, address, gender, date of birth, email address, telephone number
Credit Card information and bank details in order to process any transactions i.e. services provided, products purchased, or membership subscriptions
Where you “like” us or make posts on our pages on social networking sites
The reason for your contact, which may be a request or enquiry on your own behalf, a request or enquiry on behalf of someone else, a job application, a service provider enquiry, or volunteer enquiry
Your contact and marketing preferences
This information will be collected primarily from you as information voluntarily provided to us.
What do we use your data for?
We use your data for the following purposes:
To provide information linked with your purchases and products you have expressed an interest in or have booked with us e.g. Personal Training, health products sold at the gym
To enable us to administer any competitions or offers/promotions which you may have entered
We hold relevant information relating to your membership in order to process requirements associated with that membership
We may hold health information about you for the purposes of ensuring your health and safety whilst training or visiting the House of Fitness
For internal record keeping purposes
To verify your identity
To carry out market research to improve the products and services we offer
To create a profile for you so that we can understand and respect your preferences
To personalise any communications that we may send you
To personalise any marketing communications that you may consent to receive from us
When you provide us with information, enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store any personal information that you provide to us and may use it to personalise and improve your experience or to provide products and services that you request from us.
We may use your information to send you offers and news about the House of Fitness. Your information will not be passed to any third parties. We may contact you by post, email or telephone.
Please note if you choose not to receive information from us, we will be unable to keep you informed of any activities, special offers, competitions, events, opening times, etc.
Legal Basis for Collecting Data
The legal basis on which we rely to process your personal information include:
Where you have given consent
On some occasions we may process your data when we need to fulfil a contract with you or where we are required to do so by law.
We may also process your data when it is in our legitimate interests to do so and when these interests are not overridden by your data protection rights.
Special Category Data
Any special category health data we hold on you is only processed for the purpose of passing health data to coaches to allow the safe running of training sessions. We process this data on the lawful basis of consent. Therefore, we will also need your explicit consent to process this data, which we will ask for at the point of collecting it.
We take the security of your personal information seriously. When you submit your credit card or bank details to us, we use a secure payment gateway with encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse and only allow access to them when it is absolutely necessary to do so.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Other websites & Social media
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
You have the right to access the personal data that is held about you. To obtain a copy of the personal information the House of fitness holds about you, please write to us at the following address:
House of Fitness, Unit 2, Copely Hill Business Park, Cambridge Road, Babraham. CB22 3GN
Any such request will require proof of identity being provided.
You may correct or update your personal information at any time by email us at Houseoffitnessgym@gmail.com. Please include your name, address and email address. This helps us to ensure that we accept amendments from the correct person.
You may also request for your personal information to be removed from our database at any time. Details will only remain to be held if relevant to fulfil a product purchased or service provided.
You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office about the processing of your personal data.
We will securely retain your information for as long as is necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address or email us at firstname.lastname@example.org.
If you have subscribed to receive marketing communications, you can unsubscribe at any time by emailing us at